Do NOT reply to hate comments.

JMAAMusic

JMAAMusic

Liking YTtalk
YouTube comments work in a particular way that the comments with the most replies and upvotes will get on the top. If you reply to a hate comment in any way, you'll make even more probable that the comment gets to the top, and more people will see it.

Unless you really want your fans to see a troll or hate comment, don't reply to it. Don't feed trolls.

Take it as my advice.
 
I filter mine currently to keep from negativity sprouting, makes things easier. Though eventually that option will be impossible.
 
Celsus said:
I filter mine currently to keep from negativity sprouting, makes things easier. Though eventually that option will be impossible.
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If you have a respectful fanbase, your fans will call out the haters most of the time, so you don't need to spend your attention on the hate comments. Anybody is free of giving attention to whatever they want, if you don't think it deserves your attention, no need to delete the comment, just ignore it.
 
JMAAMusic said:
If you have a respectful fanbase, your fans will call out the haters most of the time, so you don't need to spend your attention on the hate comments. Anybody is free of giving attention to whatever they want, if you don't think it deserves your attention, no need to delete the comment, just ignore it.
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Problem is, I want my community to be friends with one another. If someone's just there to troll or cause problems, I don't want my community to feel that
need to defend me. Matching strife with more strife only cause more problems. So as long as I have the ability to moderate it, I'll keep those things under control.
 
Celsus said:
Problem is, I want my community to be friends with one another. If someone's just there to troll or cause problems, I don't want my community to feel that
need to defend me. Matching strife with more strife only cause more problems. So as long as I have the ability to moderate it, I'll keep those things under control.
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You can't really control what's in the comments section. There are no moderators in the comments section other than you, and unless you painstakingly go comment by comment filtering everything, you're not able to really control what's in the comments section.

Generally anything can go in the comments section unless you individually delete it, and you cannot get rid in a bulk of all the hate comments in every video. You just need to accept to ignore these kinds of comments, because unless you disable the comments in a video or make them allowed only by approval, there's not much you can do to control them.
 
that's pretty much what I said, you have to filter them yourself. That's what I do, at current moment it's not a problem to moderate it myself.

As far as moderating on a larger scale, I use the filter to block out words that are just simply used as hateful slurs. But this is my method, no one else has to follow my example :P
 
Moderation is part of my full-time job, so I understand very much the challenges of hateful comments. I have always employed a "one and done" approach, in that I will give someone a chance exactly once to show they're a decent person if they've left something incredibly negative in a comment on my videos. If it's racist or sexist or something over the top like that, I will not tolerate it, of course, but if someone is being just mean for the sake of being mean, I'll actually let them know it was hurtful and ask why they'd leave a comment like that. Often, that turns them around, or at least quiets them down. If not, then I consider my work done and I'll just delete them, because it's not worth the amount of work it'd take to do so.

(This is different than what I do at work, because when customers are being hateful, you can't block them from the forums you've invited them to, but I use a similar approach. It's really interesting how many people will backtrack when shown that their words actually have some effect on the people they're using them against.)
 
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