Hello
@rigpop,
Sorry to hear that you're experience hasn't been amazing! To address some of the things you mentioned, we don't pay by a fixed CPM. We pay by RevShare which allows you to benefit from a changing CPM during different times of the year. When advertisers are paying more for Ad space during various times of the year, you benefit from the high CPMs and typically can earn more than a fixed CPM.
Your contract is also not able to be changed and we have never changed any aspects of the contract because that is illegal and we operate under full extent of state and federal law. I'm also sorry to hear that the support has been bad for you, but we've actually taken large steps to improve our support ticketing system. Partners usually can expect a response within 24-48 hours. If there are any other questions, or concerns, feel free to write in a support ticket through Maker Max.
-RPM Support