Premiere Pro Cutting Off the Ends of my Video

[Kleineganz]

So I've started having an issue with Premiere Pro, where it's cutting off the ends of my videos. The weird thing is that it's specifically only happening to the videos of my software tutorials (and it's web based software so it's a fraps recording of my interacting with the tool in Chrome).

It doesn't do it to any other video files (most of which are fraps recordings of my game play). It's been doing this pretty consistently now, where I have to actually let Fraps record quite a bit of dead space before I stop the recording so I get it all.

Has anyone else had this issue?

 

[Kleineganz]

I've tried Googling this issue with no clear solution to my specific problem. Next step I guess is try to contact Adobe Support.

 

[Tarmack]

The fact that it only happens when recording software tutorials is probably the key to solving the problem.

I've used FRAPS before to record Windows Aero and it's always been a really hit or miss type of problem. FRAPS just doesn't seem to record windows itself very well, only dominant windows ala video games. Bandicam on the other hand has done spectacularly well for recording Flash and other Windows UI content.

I would almost hazard that it's a FRAPS problem, not a Premiere problem.

Check out the Bandicam site. You can download the program and record with it, but it will have a watermark and be time limited. You'll still be able to do a test with it to see if it solves the problem.

 

[Kleineganz]

The fact that it only happens when recording software tutorials is probably the key to solving the problem.

I've used FRAPS before to record Windows Aero and it's always been a really hit or miss type of problem. FRAPS just doesn't seem to record windows itself very well, only dominant windows ala video games. Bandicam on the other hand has done spectacularly well for recording Flash and other Windows UI content.

I would almost hazard that it's a FRAPS problem, not a Premiere problem.

Check out the Bandicam site. You can download the program and record with it, but it will have a watermark and be time limited. You'll still be able to do a test with it to see if it solves the problem.

Well if it's a Fraps problem, why are the avi files fine when I view them outside of Premiere? Also why hasn't this been happening from the beginning? It only started happening with the last 2-3 tutorials I've recorded ... prior to that it was just fine. Also I did notice a bit of a cut off even on my latest WoW video and I've recorded hundreds of gaming videos with fraps with no problem until now. It all started around the time I upgraded to Premiere Pro CC, so I still think it's Premiere that's the problem.

 

[Tarmack]

Hrrm, you didn't mention Premiere Pro CC originally.

I'm curious, have you done any testing including audio? I have seen people who had an odd compression where the video was compressed slightly but the sound was fine, resulting in a syncing problem. Normally with tutorials this isn't seen since there's no audio in the window. I wonder if you could test something in windows itself that has audio with it, like a flash game or something and see if by the end of the video, the audio isn't in sync.

If it happened when switching from standalone to CC, I wonder if the render settings are slightly different.

 

[Kleineganz]

Hrrm, you didn't mention Premiere Pro CC originally.

I'm curious, have you done any testing including audio? I have seen people who had an odd compression where the video was compressed slightly but the sound was fine, resulting in a syncing problem. Normally with tutorials this isn't seen since there's no audio in the window. I wonder if you could test something in windows itself that has audio with it, like a flash game or something and see if by the end of the video, the audio isn't in sync.

If it happened when switching from standalone to CC, I wonder if the render settings are slightly different.

Well I like I said, it started happening with my WoW gameplay video I posted too ... the audio wasn't out of sync with the game, and I know it's barely noticeable, but the last 5-10 seconds where I'm leaving my normal end greeting is gone, but it cut off at a point where I was ok to leave it.[DOUBLEPOST=1377228551,1377204578][/DOUBLEPOST]Well here's Adobe's solution - convert my WMV files to AVI and it should solve the problem. Um ... Fraps records in AVI, so they are already in that format. *sigh* ... NEXT!

 

[Tarmack]

lol.

Do you still have a standalone copy of Premiere? It might be worth a try just to troubleshoot the problem.

I do still think you should try another screen recorder. This will at least let you know if it's a file type issue with the new cloud version of CS.

I've had issues with Adobe support in the past. I have a very powerful PC. It runs Premiere Pro flawlessly. Before I had Pro though, I bought Elements. Elements runs on my computer as though my PC was built in the 90s and Adobe support had nothing useful to suggest. So now I have a useless copy of Adobe elements on my shelf beside my useful copy of Pro.

 

[Kleineganz]

lol.

Do you still have a standalone copy of Premiere? It might be worth a try just to troubleshoot the problem.

I do still think you should try another screen recorder. This will at least let you know if it's a file type issue with the new cloud version of CS.

I've had issues with Adobe support in the past. I have a very powerful PC. It runs Premiere Pro flawlessly. Before I had Pro though, I bought Elements. Elements runs on my computer as though my PC was built in the 90s and Adobe support had nothing useful to suggest. So now I have a useless copy of Adobe elements on my shelf beside my useful copy of Pro.

Premiere Pro CC actually is stand alone. It's an installed program on my PC just like CS6 was (and takes up just as much room). Only difference are the new cloud features it incorporates (which I haven't really investigated or even tried yet).