Can I use Custom Thumbnails?

No reason not to! I got them about 2 months before I got a contract from Machinima, and my views spiked. If you can make them look good, it draws people in for sure
 
nope... might be the reason

just wanted to throw in, that good-standing alone, apparently doesn't guarantee custom thumbnails, hehe
Yeah, you need monetization enabled ;) Yes, just good standing won't give you them atm but YouTube does have plans to roll this feature out to everyone... not sure when but most probably soon enough.
 
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