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YouTube's Copyright Team Giving Me the Run-around

Discussion in 'Copyright, Claims, Strikes & Legal Discussion' started by Idec Sdawkminn, Jan 5, 2017.

  1. Idec Sdawkminn
    Horror Versions
    I have a video that I can watch just fine, but it doesn't show up in search results and when someone other than me tries to view it from the URL, it says "This video is not available in your country due to a copyright claim by UMG" as if it was blocked worldwide. But when I view it in my Video Manager, there is nothing that says it has a claim on it. There is no link to click on to dispute it. It doesn't have a Copyright tab when I go to edit the video, either.

    I sent an email on December 15th about it to copyright@youtube.com with the following:

    They replied back on December 22nd with:

    A canned response that assumes I don't know how to dispute claims and what the process is. I know how to dispute claims just fine. My email said it "has no copyright claims". I was a little put off by their response, but I understand they have to deal with people who don't know what they're talking about. So I replied back the next day with:

    There. Now there's no way they can think I just don't know how to tell if a video has a claim or not.

    They replied back on December 28th with the same exact canned response. Did they not read anything I wrote? How can they think any of their response is an appropriate reply to what my email said? I could understand if they were telling me it isn't something the copyright team handles and direct me to a different department that does, but they might as well be sending me instructions on how to install a shelf in my bathroom. How can they just send me instructions that they know won't work for my problem as stated? So I replied back with:

    Just last night I finally got a reply back on this. Their reply?:

    Excited, I went to check the video. I guess I'm an optimistic at heart. But sadly, nothing has changed. It is still blocked worldwide without giving me an option for doing anything about it. I work in IT. There's no way in Hell a conversation like this would fly:

    Them: My computer won't turn on.
    Me: Try rebooting it. Click the start button in the bottom left, then click restart.
    Them: No, it won't turn on at all. It's plugged in and I've verified that there is power, but when I press the power button, nothing happens.
    Me: Try rebooting it. Click the start button in the bottom left, then click restart.
    Them: WTF! I just told you that I can't do that! My computer won't turn on at all. None of that even applies to my problem. Please come fix it!
    Me: Looks like your issue is resolved. Have a nice day.

    Well, they can't just brush me off because they don't want to deal with it. If nothing else, they should at least acknowledge my issue and direct me to someone who can help, not just sending me instructions that are irrelevant and then mark it as closed. My last reply to them last night was:

    I'm not holding my breath for this anymore, but I'm going to keep replying to any email they send me that is of the same nature.
    #1 Idec Sdawkminn, Jan 5, 2017
    Last edited: Jan 5, 2017
  2. Kush Patel
    Posting Mad!
    I'm not surprised. YouTube Copyright is garbage. I wish you luck, hopefully you can get it fixed.
  3. offbeatbryce
    I Love YTtalk
    I'm the copyright guru. Message me and I will figure it out

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